CRBM Info@Hand

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All you need to increase your sales and manage your company

 

Not just a CRM

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Main features:
  • Competitively priced
  • CRM for B2B and B2C
  • SFA & reports
  • Multiple access levels
  • Support for smartphones
  • Customer portal that handles sales, projects and technical support.
  • It allows you to manage products, Quotes, PO & SO, Invoicing, Payments and Statements
  • Integration with e-commerce
  • Track POs and supplier bills
  • Synchronise with accounting packages
  • Support and warranties
  • Workflows
  • Documents management
  • Shared calendars
  • Marketing campaigns
  • Graphs and trends

Affordable by businesses of any size, accessible in English, French, Spanish, German, Italian and a growing list of other languages, and designed to grow with your business, info@hand gives your organization instant access to its vital corporate information, via desktop or mobile devices.

The info@hand CRBM (Customer Relationship & Business Management) System blends a best-of-breed Customer Relationship Management system with comprehensive order management, project, resource, service & HR management, a free Self-Service Portal with eStore, and optional QuickBooks integration.

CRM Features:

info@hand provides integrated management of corporate information on customer accounts and contacts, sales leads and opportunities, plus activities including calls, meetings, emails, notes and assigned tasks. Automatic email notifications may optionally be sent to advise users of new contacts, cases, or tasks assigned to them. Some of the key CRM capabilities of info@hand include:

  • Salesforce automation - including lead capture, and the promotion of leads to Opportunities;
  • Opportunity tracking with sales stage and percentage likelihood;
  • Sales pipeline tracking, with graphical charts that offer drill-down from the bar or segment of the chart to the data that underlies it;
  • Definition of sales teams and territories, to manage information sharing and track sales performance by territory;
  • Sales forecasting, and comparison of forecasts to quotas and actuals, by team or by individual;
  • Lead source analysis of sales and opportunities;
  • Email marketing campaigns send high-quality HTML emails to carefully selected target lists;
  • Flexible reporting, to extract precisely the information you want to see;
  • Corporate calendar management, for arranging calls and meetings; and
  • Integrated Inbound and outbound Email, which is automatically added to account and contact history.

 

System Benefits:

  • Reduced Administrative Costs: Information is only typed in once - CRM, product catalog, proposals, invoicing, customer service, project and resource management - all share the same data.
  • Improved Efficiency: Everyone in the business knows right away where to find information, without wasting time looking for it.
  • Happier Customers (and better customer retention!): Dealing with employees who now know more about them and what's going on in their account.
  • Better Management: Sales pipelines that are much better understood provide clear visibility of any business upturn or downturn well before it represents an opportunity or risk for the business.
  • Increased Sales Effectiveness: The most productive lead sources and sales staff are clearly identified on graphical charts.
  • Greater Sales Reach: Use the email marketing capabilities to execute and measure new promotional campaigns.
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Because info@hand is web based, all its benefits are available to every company employee (subject to access permissions you control), whether they are in the office, at home, or on the road. info@hand supports both full-sized PC & Mac browsers, and mobile devices such as the iPhone and iPad, BlackBerry, Android etc.., and Internet security may be handled either via VPN, or SSL.

 

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